The location was perfect, really close to all the restaurants and grocery stores. Everyday my room was cleaned, and the staff was just so friendly, especially Ms. Angie at the reception, always smiling and ready to help out.

It wasn’t exactly a bargain, but for what you get, it’s still acceptable.

Had an amazing time with friends! We explored the local markets and went to a stunning museum. The staff was helpful, and our room was clean and comfy. Definitely a great spot to relax and enjoy the city vibes!

One downside was the noise from nearby traffic, which could be a bit distracting at night.

staying at via la villa was fantastic! the staff, especially ms. angie at reception, was very welcoming and helpful for taxi services. the location is perfect, just a short walk to the basilica and nearby malls and restaurants. my room was cleaned daily with nice amenities.

do recommend

Welcoming Staff Made My Stay

Ms. Angie at the front desk greeted us with a smile every day and helped with our travel plans. The cleaners kept our room tidy and provided great amenities.

However, the noise from the street was quite distracting at night, making it hard to get a good night's sleep.

Decent cleanliness throughout the hotel.

Unfortunately, my experience was quite disappointing. The staff seemed overwhelmed and barely spoke any English, making communication difficult. There were almost no amenities. I couldn't find an ice machine, microwave, or even coffee options. This hotel is really just for a quick stopover, which isn't what I expected.

I had a lovely 16-night stay where the housekeeping always kept my room sparkling clean and stocked with great amenities. The garden area was perfect for relaxing, with comfy loungers and a serene vibe that made it hard to leave. The only thing was that sometimes I wished the Wi-Fi was a bit faster, but it didn't take away from my awesome experience! 😊

Location is great, close to restaurants and malls. Staff isn’t very responsive. issues took a long time to resolve.

The location is perfect, close to restaurants and malls. My room was cleaned daily with nice amenities, making my stay super comfortable.

The best part was how family-friendly the hotel feels. We loved being a short walk away from local eateries and shopping spots. Ms. Angie at reception was also incredibly helpful and cheerful.

My kids wished there was a kids' play area for them to hang out a bit.

Fantastic Family Getaway

We spent 16 nights in a standard room, truly enjoying the vibrant atmosphere. The kids loved the pool, while the on-site restaurant offered delicious meals, perfect for family dining. Don't miss the local specials! Staff always ensured we felt welcome and cared for.

Spending 16 nights here was overall enjoyable, thanks to the friendly staff, especially Ms. Angie, who provided great assistance. The hotel is clean and conveniently located near restaurants and the Basilica of Our Lady of Guadalupe. However, it can be noisy at times, which detracted from the experience.

the area felt a bit unsafe at night. the room was really clean! ! housekeeping was friendly and attentive! great location near restaurants and shops. A nice taxi service to the airport.